Microsoft Dynamics 365

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Microsoft Dynamics 365 Family

Know your customers like never before with a real-time customer data platform. Discover the new, powerful engagement insights that deliver the most comprehensive view of your customers.

Microsoft Dynamics 365 is a family of software that, as well as including Business Central, includes further modules for managing: Sales, Marketing, Service, Operations, Commerce and HR. You can see some details of the main modules at the foot of this page.

Modulate is a fully accredited Microsoft Partner for D365, Business Central and NAV.
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Dyamics 365 and Business Central

At Modulate we specialise solely on Microsoft Business Central and its predecessor session NAV (Navision). It's where we spend most of our time and all our clients have the core of their operations a system built around Business Central or NAV.

The reasons for this are party historic. Our Consultants started with Business Central's predecessor Microsoft Navision (or NAV). NAV was renamed as Business Central and fully incorporated into the Microsoft Dynamics 365 family in 2018. However, Business Central as well as providing core financial management also includes a lot of other functionality within it. In essence it is more properly categorised as an Enterprise resource Planning (ERP) system. Such systems manage all the core operations of a business. Business Central thus includes as standard many of the capabilities that might be found in other stand-alone modules within the Dynamics 365 family, including:

  • Financial Management
  • Operations Management
  • Reporting & Analytics
  • Supply Chain Management
  • Sales CRM and Customer Service Management
  • Project and Job Cost Management

As almost all clients will benefit from an integration with Financials, we recommend that you also look at the companion page for Business Central. You may well find that it, along with Microsoft Office, contains all you need to run your business.

Some Other Microsoft Dynamics 365 Modules

Dynamics 365 Sales

Full sales force automation for a complete and better understanding of customer needs. Engage more effectively, and win faster. Dynamics 365 Sales helps sales teams focus on the best opportunities, gain actionable insights, get a complete view of prospects, and feel assured that data is secure and easily accessible.

Dynamics 365 Customer Service

Transform service quality and earn greater loyalty by connecting relationship information which empowers agents to provide seamless support. Built-in intelligence means that not only can you deliver faster and more personal customer service, but also add value to every interaction.

Dynamics 365 Marketing

Transform customer journeys with personalised experiences. Move beyond basic email marketing with marketing automation solutions including D365 Marketing and ClickDimensions. Align sales and marketing, automate processes and make smarter decisions to maximise performance.

Dynamics 365 Field Service

Optimise scheduling of work orders and empower field service teams with the tools they need to efficiently complete service tasks and increase client satisfaction. With Dynamics 365 Field Service, quickly find and schedule the best resource for each job.

Dynamics 365 Project Service

Complete projects on time and on budget with integrated project tools. Dynamics 365 includes a range of templates to support you in building project plans that will show you who is working on what, and how the project currently stands.

Dynamics 365 is recongised as a Leader by

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