D365 Managed Services


D365 Managed Services

Make continuous improvements to Dynamics 365 with product insight, technical consultancy, support and training from Modulate, your managed service provider.

With a single managed service agreement, Modulate handles everything from user support questions, change requests, project management, technical consultancy and development work as your dedicated Microsoft 365 partner.

Phase your implementation, or take your system to the next level by configuring new features and smarter processes - and increase your in-house Dynamics 365 knowledge.

This bespoke service adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your system.

Modulate's managed service is only subject to a three-month notice period, so unlike many partners we won't ask your organisation to commit to an annual agreement.

Dynamics 365 Managed Services FAQs

What is a Managed Service for Dynamics 365?

This subscription provides organisations with access to multiple resources that minimise downtime, increase Dynamics knowledge, reduce deployment costs and support organisations in making continuous improvements to their system. Managed service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user change requests, arrange training, make customisations and configure additional modules. Additional resources include deployment of products from packaged solutions - some are available from the developer communities we have access to at no additional cost. Others can be added for minimal cost and we take care of the implementation and support for you.

What does Dynamics 365 support cover?

Break / fix support is included as part of Modulate's managed service. However, it also includes direct and more proactive end-user engagement. This provides help to resolve Dynamics 365 issues and can answer basic 'how to' user questions. Support for all your additional customisations, development and where applicable add-ons are also included as are small development items and configuration.

How much is Dynamics 365 Managed Service?

The price of a managed service agreement is set by the scope and extent of your system, its customisations and additional development, additional modules and add-ins. This will define the number of hours available for the service. A common requirement is where clients schedule either a ½ day or couple of days per month for direct Consultant support. Contact us for a quote.

What does Managed Service Include?

Support

Quickly get answers and resolve any issues with Dynamics 365 / CRM help delivered directly onsite.

Consultancy

Delegate tasks for our technicians to apply changes and make continued improvements to your Dynamics system. Regularly workshop business issues for system support.

Training

On-demand access to Dynamics 365 training from our Consultants on an as needed basis.

Solutions

Deploy packaged solutions - some are available from the developer communities we have access to at no additional cost. Others can be added for minimal cost and we take care of the implementation and support for you.


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